Delivery Policy

South African Clients Only

Once dispatched, your order will be delivered within three to five working days,. In the case of where an item is out of stock, it can be pre ordered on the site and a service consultant will contact you regarding an estimated completion date. Goods usually take up to 12 working days to manufacture. A complex or intricate design can take an additional 5 working days depending on the scale. This added time will be communicated with you upfront. Good jewellery takes time, please be patient with us regarding this.

Rings needing to be altered up or down in size may take up to three working days to process.

Upon delivery, your parcel will come with a delivery note stating the time and date for you to sign acceptance. A tax invoice will be sent to you by email showing the product price details, delivery fee details (if applicable), the Value-Added Tax (VAT) amount, as well as the amount debited from your payment card. You will be asked to sign a duplicate copy of the delivery note to confirm receipt. We may ask, for the purpose of verification, that the person accepting delivery at the delivery address produce a form of identification. Any person other than yourself who receives the goods parcel at the delivery address is presumed to be an authorised signatory to accept delivery on your behalf.

All our delivery and collection functions have been outsourced to third party service providers. As a result, we cannot be held liable for any loss or damage caused by these service providers. A copy of your invoice is included with every order. All items over R3,000 will be accompanied by a valuation certificate which is signed and stamped by a graduate Gemologist. All loose diamonds are tested prior to dispatch to ensure authenticity.