Warranty and Returns

If you are not satisfied with any item purchased with us for any reason, you may return it to us within 14 days of receipt for an exchange, or within 10 working days of receipt for a refund. This is on the condition that you have the original tax invoice, and the items you are returning are new, have not been worn, and in a re-saleable condition. All jewellery boxes and paperwork you received has to accompany the item upon return. Returned goods undergo an inspection process including diamond testing. Should an item be found to be tampered with, or the diamonds fail the test, the goods will not be refunded. Isabella Jewels will notify the client and the goods will immediately be returned to the purchaser.

Clients are liable for return courier costs. In the case of where you have received a missing, faulty or incorrect item, we will carry the courier return costs.